Warranty Terms & Exclusions
- Lifetime Repair Warranty: Valid exclusively on chargeable repairs. This warranty is null and void if membership expires or lapses at any time; any lapse resets coverage to our standard 1-year warranty.
- Component Limits: Applies only to the specific component replaced and is subject to parts availability. Althoff Home Services is not responsible for warranties on obsolete or unavailable parts. Does not apply to repairs covered under original installation or extended installation warranties.
- Exclusions: The Lifetime Repair Warranty and Gold Coverage do not apply to:
- Major equipment or fixture replacement (e.g., furnaces, boilers, condensing units, water heaters, toilets, faucets, lights).
- Customer-supplied parts, heat exchangers, compressors, evaporator coils, boiler sections, refrigerant leaks, fuses, circuit breakers, and surge protectors.
- Maintenance items (filters, pads, bulbs).
- Failures caused by fire, floods, freeze-ups, lightning, brownouts/blackouts, electrical surges, or other acts of nature (including insects/rodents).
- Issues resulting from inadequate gas/propane supply/pressure, deteriorated piping, ductwork, wiring, poor water quality, or rodding of any kind.
Service & After-Hours Fees
- Standard Hours: Straight-time service fees apply exclusively to repairs performed during normal business hours.
- After-Hours Fees: Appears on all service calls scheduled between 5:00 PM and 7:00 AM on weekdays, and all day Saturday, Sunday, and holidays. This fee applies to emergency requests as well as pre-scheduled after-hours repairs. It does not apply to pre-scheduled precision maintenance tune-ups.
- Vendor Fees: After-hours repairs requiring emergency parts procurement are subject to additional vendor opening or emergency pickup fees.
Membership Terms & Automatic Renewal
- Annual Commitment: All memberships are annual agreements, regardless of the chosen payment plan. Inspections and services must be completed within the 365-day membership period; unused inspections cannot be carried over and are forfeited upon expiration.
- Monthly Billing: Initial payment authorizes monthly charges to the card on file on or around your monthly enrollment anniversary date. Membership continues monthly until canceled by either party.
- Auto-Renewal: Memberships automatically renew annually. The card on file will be charged, and a renewal reminder will be emailed approximately one month prior.
- Payment Failures: If a monthly payment fails, membership benefits are suspended. If unpaid after two (2) months, the membership is terminated, future monthly payment eligibility is revoked, and outstanding balances for benefits received (discounts and maintenance) become due. Reward points and extended warranties will be forfeited.
Cancellation Policy
- Prepaid Annual Memberships: If terminated early by either party, refunds are calculated at 90% of the unearned pro-rated balance, minus the value of any discounts or maintenance services already received.
- Monthly Pay Memberships: If terminated early, the customer is responsible for either the balance of the annual membership or the retail value of the benefits/discounts received, whichever is less.
Maintenance & Inspections
- Annual Allocation: (1) Heating Inspection, (1) Cooling Inspection, and (1) Plumbing Inspection per year. Major equipment credits can be used once per calendar year.
- Seasonal Windows: Inspections must fall within both your membership period and the respective season:
- Heating Season: September 16th – April 14th
- Cooling Season: April 15th – September 15th
- Plumbing: Performed year-round
- Timing & Personnel: Routine maintenance is scheduled Monday through Friday, 8:00 AM to 4:00 PM. Saturday availability is strictly limited and reserved for HVAC inspections only. Specific technician requests are welcomed but cannot be guaranteed.
Club Rewards & Details
- Reward Points: Available exclusively to White Glove Club members. Points hold no cash value and are forfeited upon membership cancellation, non-renewal, or payment lapse. Points must be redeemed in full at the time of use and cannot be applied toward service fees, after-hours fees, or monthly membership dues.
- Policy Changes: All membership coverages, terms, and conditions are subject to change without notice.
